Legal

The content on this website is general information only.

It is not legal, financial, accounting, taxation, debt recovery, employment, strata-management, privacy, security, compliance, or other professional advice.

You should obtain appropriate professional advice before relying on website content for business, legal, financial, compliance, or operational decisions.

We may change, remove, restrict, suspend, or discontinue website content or functionality at any time.

We do not guarantee that the website will be uninterrupted, error-free, secure, current, or available at all times.

Unless otherwise stated, we own or license the content, layout, structure, graphics, proposal formats, pricing models, calculators, text, concepts, workflows, examples, documentation, code, and other intellectual property on this website.

You may view and use website content for your own internal evaluation of our services.

You must not copy, reproduce, scrape, republish, resell, sublicense, reverse engineer, adapt, provide to a competitor, or commercially exploit website content without our written consent.

You must not misuse this website.

You must not attempt to gain unauthorised access, interfere with operation, probe security, scrape content, overload systems, submit malicious code, impersonate another person, use the website unlawfully, or use the website in a way that may damage us or others.

Our website and related systems may record standard technical information such as IP address, browser type, device information, access times, pages visited, referring URLs, requested URLs, and system activity.

We may use this information to operate the website, analyse usage, troubleshoot issues, improve performance, maintain security, and administer our business.

Our website may use cookies or similar technologies to support website functionality, analytics, security, and ease of use.

You can usually control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

This website may link to third-party websites, platforms, services, content, or resources.

We are not responsible for third-party websites, content, availability, accuracy, security, privacy practices, terms, or performance.

You should review the terms and privacy policies of any third-party site or service before using it or providing personal information.

Any proposal, example, roadmap, workflow, agent description, price estimate, time-saving estimate, return-on-investment estimate, payback estimate, or capacity estimate shown on this website or provided by us is illustrative only unless expressly accepted in a written agreement.

Any return-on-investment, time saving, capacity, payback, cost reduction, or business improvement figure is an estimate based on assumptions, client-supplied information, modelled workflows, expected adoption, and available information at the time.

We do not guarantee any specific financial, staffing, productivity, compliance, legal, debt recovery, or business outcome.

These terms apply to consulting, AI automation, workflow design, software configuration, system integration, managed automation, reporting, dashboards, AI agents, document processing, email processing, voice and call workflows, CRM workflows, Microsoft 365 workflows, hosting, support, development, advisory, and related services.

The specific services, price, stages, inclusions, exclusions, assumptions, and deliverables for each engagement are set out in the applicable proposal, invoice, quote, statement of work, email approval, or written agreement.

By approving a proposal, accepting a quote, paying an invoice, requesting work to start, using a delivered system, or otherwise engaging us to provide services, you agree to these terms unless we have signed a separate written agreement that expressly overrides them.

We will provide the services expressly described in the accepted proposal, invoice, quote, statement of work, or written agreement.

Any item not expressly included is excluded. This includes additional integrations, data cleanup, extra reports, new workflows, extra users, additional training, urgent work, compliance review, legal review, accounting review, cyber security audit, production support, vendor troubleshooting, and changes to business rules unless specifically included.

If you request work outside scope, we may quote or charge for that work separately.

Unless expressly agreed otherwise in writing, client work is performed in stages.

For each stage, a 50% deposit is payable before commencement. The remaining 50% is payable on completion, delivery, or deemed acceptance of that stage.

A stage is complete when we have materially delivered the agreed work, configuration, workflow, documentation, system, report, review, handover, or other deliverable described for that stage in the accepted proposal, invoice, quote, statement of work, or written agreement.

A stage is deemed accepted if you do not notify us of a material defect within 10 business days of delivery.

Minor defects, cosmetic issues, preference changes, new requirements, client-side delays, third-party delays, data issues, training requests, additional user requests, or out-of-scope requests do not prevent completion, deemed acceptance, or payment of the balance.

Later stages may depend on completion, acceptance, access, decisions, data quality, and practical outcomes from earlier stages.

Any stated delivery dates are target dates unless expressly stated to be fixed deadlines.

Delays caused by unavailable access, third-party systems, client decisions, client staff availability, incomplete information, poor data quality, or changed requirements may affect timing and cost.

You must provide timely access to systems, accounts, documents, data, APIs, staff, decision-makers, test examples, policies, templates, business rules, and approvals reasonably required for the services.

You are responsible for the accuracy, legality, completeness, and suitability of information, instructions, source data, documents, records, templates, procedures, and approvals you provide.

You must ensure that any person giving instructions to us has authority to do so.

You remain responsible for your own internal governance, legal compliance, user permissions, data access decisions, staff instructions, business rules, customer communications, and final business decisions.

AI systems can produce outputs that are inaccurate, incomplete, outdated, duplicated, biased, inappropriate, misleading, or unsuitable for a particular purpose.

Unless expressly agreed otherwise in writing, AI-generated outputs are drafts, recommendations, summaries, classifications, or decision-support only.

You remain responsible for reviewing and approving external communications, financial actions, arrears actions, legal or escalation material, committee material, notices, minutes, reports, client-facing answers, owner-facing answers, staff-facing answers, payment plans, and any action that may affect rights, obligations, money, privacy, compliance, reputation, or legal position.

We do not guarantee perfect extraction, classification, transcription, translation, summarisation, routing, drafting, prediction, or decision support.

We do not provide legal, financial, accounting, taxation, debt-collection, employment, strata-management, insurance, medical, or regulatory advice unless expressly agreed in writing and legally permitted.

Our services may help draft, organise, classify, remind, report, search, summarise, or route information, but you remain responsible for obtaining professional advice where required and for making final business, legal, financial, compliance, and operational decisions.

If the services involve arrears, debt recovery, payment reminders, payment plans, customer communications, debtor communications, legal escalation, phone calls, SMS, email, voice agents, transcription, recording, or automated communications, you are responsible for ensuring those workflows comply with all applicable laws, regulations, industry rules, approved scripts, internal policies, authority limits, and professional advice.

We do not act as a debt collector, legal practitioner, financial adviser, credit representative, strata manager, or regulated communications provider unless expressly agreed in writing and legally permitted.

You are responsible for obtaining and maintaining any required consents, notices, call-recording permissions, caller disclosures, unsubscribe mechanisms, contact rules, and approved scripts.

Any stated monthly AI, hosting, runtime, API, SMS, call, transcription, storage, or processing allowance is a planning allowance unless expressly stated to be unlimited.

Actual usage may vary based on volume, number of users, workflow design, model choice, retries, testing, document size, call length, transcript volume, email volume, system errors, and vendor pricing.

Third-party costs, subscriptions, usage charges, licences, SMS costs, call costs, AI model costs, hosting costs, and API usage costs may be charged separately unless expressly included.

Excess usage, expanded scope, higher-grade model use, additional environments, or increased processing volume may be charged separately after notice or approval.

We will apply commercially reasonable technical and organisational controls appropriate to the services.

Unless expressly included, the services do not include formal penetration testing, ISO certification, SOC certification, legal compliance certification, cyber insurance review, disaster recovery certification, independent security audit, or regulated security attestation.

You remain responsible for your own internal security governance, user permissions, backups, endpoint protection, identity management, and access control unless those items are expressly included in scope.

You are responsible for maintaining backups of your source systems, business-critical data, and important records unless backup services are expressly included.

Where services modify client systems, files, folders, CRM records, emails, automations, workflows, permissions, or data, rollback may be limited by third-party system behaviour, audit history, available backups, and the nature of the change.

You are responsible for ensuring that any documents, images, graphics, logos, branding, text, templates, data, software, licences, credentials, access rights, recordings, transcripts, prompts, policies, procedures, or other materials you provide are lawful, accurate, properly licensed, and suitable for the intended use.

You warrant that our use of client-supplied materials for the agreed services will not infringe any third-party rights, confidentiality obligation, licence term, privacy obligation, or law.

We are not responsible for claims or loss arising from client-supplied materials, client instructions, or your use of supplied materials outside permitted rights.

Where third-party stock images, fonts, software, APIs, models, datasets, plugins, templates, or other licensed materials are used, you must comply with the applicable third-party licence terms.

Changes to scope, business rules, integrations, data sources, templates, user groups, approval processes, reports, dashboards, workflows, acceptance criteria, or production requirements may require a separate quote or additional charges.

Rework caused by incorrect instructions, incomplete information, changed requirements, unavailable systems, poor source data, third-party limitations, or client-side changes may be charged separately.

Fees are payable as stated in the applicable invoice, proposal, quote, statement of work, or written agreement.

Unless otherwise stated, invoices are due within 7 days from invoice date.

Unless expressly agreed otherwise in writing, each stage requires a 50% deposit before commencement and a 50% balance payable on completion, delivery, or deemed acceptance of that stage.

Recurring fees are billed monthly in advance unless otherwise stated.

Usage-based fees may be billed monthly in arrears.

We may pause work or suspend services if amounts are overdue.

Deposits, staged payments, setup fees, prepaid blocks, and committed third-party costs are non-refundable once work has commenced, for any work performed, work in progress, and genuinely committed third-party costs up to the cancellation date, except as required by law.

Unless expressly stated otherwise, prices are exclusive of GST and other applicable taxes.

You must pay any GST or applicable taxes in addition to the stated price.

If an invoice remains unpaid after the due date, we may charge interest on the overdue amount at the RBA cash rate plus 5% per annum, calculated daily from the due date until payment is received, except where prohibited by law.

We may also recover incurred debt collection, administrative, legal, court, tribunal, and enforcement costs reasonably and actually incurred in recovering overdue amounts, except where prohibited by law.

We may suspend services, pause work, restrict access, or withhold deliverables while amounts remain overdue.

Either party may terminate an engagement for material breach if the breach is not remedied within 14 days after written notice.

We may terminate or refuse work immediately where requested use is unlawful, unsafe, deceptive, abusive, privacy-invasive, or outside acceptable-use limits.

If you cancel a stage after work has commenced, you remain liable for work performed, work in progress, committed costs, third-party costs, and non-cancellable usage up to the cancellation date.

Deposits, staged payments, setup fees, prepaid blocks, and committed third-party costs are non-refundable once work has commenced, except as required by law.

If we terminate an ongoing prepaid service for convenience before the end of a prepaid term, we will provide a pro-rata refund for the unused portion of that prepaid term, excluding completed work, setup fees, usage costs, third-party costs, and committed costs.

Any time saving, capacity release, payback period, return on investment, productivity improvement, cost reduction, staff saving, revenue increase, profit increase, client satisfaction improvement, debt recovery improvement, or performance estimate is an estimate only.

Actual outcomes depend on adoption, business process change, user behaviour, data quality, client decisions, third-party systems, market conditions, staff capability, management follow-through, and other factors outside our control.

We do not guarantee any specific financial, operational, compliance, legal, staffing, debt recovery, or business outcome.

We retain ownership of our pre-existing tools, templates, frameworks, designs, code libraries, prompts, agents, calculators, workflows, methods, know-how, documentation, proposal structures, pricing models, and reusable components.

Unless expressly agreed otherwise in writing, upon full payment you receive a non-exclusive, non-transferable licence to use the delivered configuration, workflows, dashboards, documentation, and outputs for your internal business purposes.

You must not copy, resell, sublicense, commercialise, reverse engineer, publish, or provide our reusable methods, tools, code, prompts, proposal structures, or automation frameworks to another provider or competitor without our written consent.

You retain ownership of your pre-existing business data, documents, records, branding, and content.

Until all amounts for the relevant deliverable are paid in full, we retain ownership of that deliverable and may withhold transfer, publication, deployment, access, credentials, source files, administrative control, or extended usage rights, except where prohibited by law or expressly agreed otherwise in writing.

We may use employees, contractors, agents, hosting providers, AI providers, software vendors, and specialist subcontractors to deliver the services.

We remain responsible for work performed by our subcontractors, subject to the limitations and third-party provisions in these terms.

We may suspend services if invoices are overdue, required access is withdrawn, a security risk is identified, third-party services are unavailable, the client requests unlawful or unsafe use, or continued operation may create material legal, privacy, security, reputational, or operational risk. Where reasonably practicable we will give the client prior notice and an opportunity to remedy before suspending, except where immediate suspension is necessary to prevent harm, unlawful use, or a security risk.

Neither party is liable for failure or delay in performing an obligation where that failure or delay is caused by events beyond that party's reasonable control.

Such events may include natural disasters, fire, flood, storm, epidemic, pandemic, war, terrorism, civil unrest, government action, industrial action, power failure, internet failure, telecommunications failure, third-party platform outage, vendor outage, cyber incident not caused by the affected party's breach, or other events beyond reasonable control.

The affected party must take reasonable steps to reduce the impact and resume performance as soon as reasonably practical.

Nothing in these terms excludes, restricts, or modifies any right, guarantee, warranty, or remedy that cannot lawfully be excluded, restricted, or modified.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the services is limited to the fees paid by you for the affected services during the 6 months before the claim.

To the maximum extent permitted by law, we are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of anticipated savings, business interruption, data loss caused by third-party systems, or loss caused by client data, unauthorised changes, unapproved AI outputs, third-party platforms, or use outside scope.

You indemnify us against claims, losses, penalties, costs, and expenses suffered or incurred by us to the extent they arise from your breach of these terms, negligence, unlawful conduct, unlawful instructions, misuse of the services or outputs, failure to obtain required rights or consents, breach of third-party terms, privacy breach caused by your data or instructions, unauthorised or regulated communications, use of outputs without appropriate review, client-supplied infringing or non-compliant materials, or use outside the agreed scope.

Your liability is reduced to the extent the claim, loss, penalty, cost, or expense was caused or contributed to by our breach, negligence, wilful misconduct, or unlawful conduct.

We are committed to protecting privacy and handling personal information responsibly.

We may collect personal information when you contact us, submit a form, request a proposal, engage us for services, give us access to systems, send us files, communicate with us, or use services we provide.

The types of personal information we may collect include names, email addresses, phone numbers, business details, role details, correspondence, support information, system access information, files, documents, emails, recordings, transcripts, CRM records, workflow data, technical logs, and information reasonably required to provide our services.

We collect and use personal information to respond to enquiries, prepare proposals, provide services, manage client relationships, operate systems, provide support, improve services, meet legal obligations, maintain security, invoice clients, and administer our business.

You warrant that you have the right to provide, connect, disclose, upload, process, and authorise us to use all information supplied or made available to us for the services, including personal information, emails, files, recordings, transcripts, financial records, customer records, staff records, committee records, CRM records, and business data.

You remain responsible for ensuring that your collection, disclosure, use, storage, and instructions relating to personal information comply with applicable privacy laws.

Some of our service providers, including AI model providers, hosting providers, and software vendors, may store or process personal information outside Australia, including in the United States and other countries. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We will use client data only for the purpose of providing the agreed services, improving and supporting the agreed systems, meeting legal obligations, and performing related administration.

We will take commercially reasonable steps to protect client data against unauthorised access, misuse, interference, loss, and unauthorised disclosure.

We do not sell personal information.

We do not share, rent, or disclose personal information to third parties for their independent marketing purposes.

Client records are treated as confidential.

We may keep records relating to enquiries, proposals, services, systems, correspondence, support, invoices, access, approvals, project decisions, and delivered work.

Clients may request access to records we hold about them, subject to reasonable notice, identity verification, legal restrictions, confidentiality owed to others, security restrictions, and practical retrieval limits.

Clients should retain their own copies of proposals, invoices, emails, approvals, documents, records, and materials exchanged during an engagement.

You must not provide sensitive information unless it is necessary for the agreed services and you have all required consents, permissions, or lawful authority to provide it.

Sensitive information may require additional safeguards, exclusions, redaction, written approval, or a separate data-processing arrangement.

We may disclose information to employees, contractors, advisers, insurers, subcontractors, hosting providers, AI providers, software vendors, communication providers, payment providers, and other service providers where reasonably required to operate our business or provide the agreed services.

We may also disclose information where required by law, regulation, court order, insurer requirement, professional adviser, or government authority.

The services may rely on third-party platforms, APIs, AI models, hosting providers, Microsoft 365, Google services, CRM systems, phone systems, accounting systems, document platforms, software vendors, client systems, and other external services.

We are not responsible for third-party outages, price changes, API changes, rate limits, model changes, vendor restrictions, degraded outputs, discontinued features, security incidents, data availability issues, or changes in third-party terms, except to the extent caused by our breach of these terms.

Each party must promptly notify the other party of any actual or suspected unauthorised access, disclosure, loss, or compromise affecting client data or service systems.

The parties will reasonably cooperate to investigate, contain, remediate, and meet any applicable notification obligations. Cooperation will include meeting obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 where applicable.

If you contact us, request information, or become a client, we may send service-related messages about enquiries, proposals, projects, invoices, support, systems, and account administration.

We may send marketing or promotional communications where we have consent or are otherwise legally permitted to do so.

Where required, commercial electronic messages will identify the sender, include our contact details, and include an unsubscribe option.

Each party must keep the other party's confidential information confidential and use it only for the agreed services.

Confidential information may be disclosed to employees, contractors, advisers, insurers, subcontractors, and service providers who reasonably need access for the agreed services and are bound by confidentiality obligations.

Confidentiality does not apply to information that is public, already known without breach, independently developed, or required to be disclosed by law.

Our services may come with guarantees, rights, and remedies under Australian Consumer Law that cannot be excluded.

Nothing in these terms is intended to exclude, restrict, or modify any guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where permitted by law, our liability for breach of a non-excludable guarantee is limited to supplying the services again or paying the cost of having the services supplied again.

If any part of these terms is invalid, unlawful, or unenforceable, that part is severed to the extent necessary and the remaining terms continue to apply.

A failure or delay by either party to enforce a right or obligation under these terms does not waive that right or obligation.

A waiver is only effective if it is expressly stated to be a waiver and is given in writing.

These terms may only be varied for a specific engagement by a signed written agreement or by written terms expressly accepted by both parties.

General discussions, informal comments, or failure to enforce a term do not vary these terms.

If there is inconsistency between documents, the following order applies unless expressly stated otherwise:

1. a signed written agreement;
2. a statement of work or accepted proposal;
3. the invoice;
4. these Legal terms;
5. other website content or general material.

We may update these terms from time to time.

For general website use, the current version published on this page applies.

For a client engagement, the version that applies is the version published or provided when the proposal, quote, invoice, or statement of work is accepted, unless the parties agree otherwise.

For recurring services, material changes take effect on reasonable prior notice, and the client may terminate the recurring service without penalty if they do not accept the change.

Notices. Notices under these terms must be in writing and may be given by email to the address each party last notified, or by post to the party's registered or business address. A notice by email is taken to be received when sent, unless a delivery failure is received.

Assignment. You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign or novate our rights and obligations to a related entity or to a purchaser of our business, on notice to you.

These terms are governed by the laws of Queensland, Australia.

The parties submit to the courts of Queensland and applicable federal courts.

Survival. Clauses relating to intellectual property, confidentiality, privacy, fees and payment owing, liability, indemnity, and any clause that by its nature should continue, survive termination or expiry of an engagement.

Dispute resolution. Before starting court proceedings (except for urgent injunctive relief or recovery of undisputed overdue amounts), the parties will first attempt to resolve any dispute in good faith by discussion between senior representatives within a 30-day period after written notice of the dispute.

Questions about these terms, privacy, or client services can be sent to:

X O Core Pty Ltd trading as Simply My AI / SMAI

Email: email@simplymy.ai

Website: https://simplymy.ai

ABN: 90 699 063 413

Mail: PO Box 3744, Australia Fair, QLD 4215, Australia